Let’s say that after all these years you’re finally ditching your legacy billing system in favor of something new and shiny. For a while now you’ve been hearing about the OSS/BSS solutions of the future, with their unprecedented ability to integrate with IP networks, and you’ve finally decided to take the plunge. When all is said and done, you’ll have transitioned from a system that was basically designed to tally up voice usage and SMS traffic to spit out appropriate bills, to something that offers your customers real-time tracking of their data usage so that they can manage their behavior accordingly. This has the potential to be a huge win, but there’s just one problem: how do you make sure it’s working?
Let’s say you’re a telco service provider: after careful deliberation, you decide to migrate your network in order to improve bandwidth for your growing customer base. After some time, the hard part appears to be over—you developed a plan that involved key stakeholders, you sketched out the scope of the migration, and you updated all of your switches and other equipment as needed. Now, it’s just a matter of verifying that you’re still providing all of the services you think you’re providing.