Back in 2017, the UK launched its 5G Testbeds and Trials Programme, the stated aim of which was to support coordinated research into 5G technology and use cases among British telecom businesses, equipment manufacturers, and scientists. By their account, the creation of these 5G testbeds provides a crucial proving ground for technology that’s still taking shape, and whose full uses haven’t come close to being explored yet. The UK envisions a world in which 5G powers increased connectivity in rural areas, on roads, and along rail lines, as well as smart tourism and smart cities and towns, but they won’t know whether these goals are realistic until they’ve had the chance to test things out in a safe environment.
Backward compatibility is a noble goal for any communication system. For telecom networks in particular, it's an important part of providing seamless coverage across legacy platforms, which means you can keep customers happy without forcing them to upgrade their service constantly. By placing an emphasis on service in this way, you can help protect revenue over time. That said, ensuring legacy integration can often provide challenges for operators.
One of the most significant ways in which the rise of mobile phones and laptops has changed the business world is encouraging a tremendous increase in mobility. Not only are employees at many businesses able to telecommute more easily than ever before, folks traveling for business are able to stay connected so effectively that it can feel like they’ve never left the office at all. For obvious reasons, this makes life easier and more pleasant for a lot of folks, all while helping to make truly global enterprises more connected than ever. The cost of this increased freedom, however, is a subsequent increase in complexity for telco operators.
When it comes to banking and financial services functionality, “almost” doesn’t count. From your end users’ perspective, they’re either able to complete their desired action—whether that’s checking their balance, transferring funds, or setting up automatic payments—or they’re not. They’re not going to spend a lot of time looking for workarounds, they’re simply going to register their displeasure by choosing a new app or a new service provider.
As the Internet of Things (IoT) grows and expands, the number of different elements that will have to consistently connect to any given network is expanding with it. Of course, some of these elements are more impactful than others. For instance, as of March of 2018, an EU directive requires that all new passenger cars be equipped with an EU eCall system. Because every second can be vital after a serious accident, it’s essential that in case of an accident the eCall device transmits emergency data to the nearest emergency center (PSAP, or “public safety answering point”) and/or trigger an emergency call. This means that in every EU country your network must automatically relay relevant information (e.g. vehicle type, direction, number of passengers, engine type, VIN, GPS coordinates, etc.) from the eCall modem to the correct emergency center in case the driver is too incapacitated to speak.
The pace of technological change has been speeding up at a seemingly unprecedented pace in the 21st century, and in few places is that more evident than in the telecom sector. Just a few short decades have taken us from what would now be considered legacy telephony through 4 generations of broadband cellular networks—with a fifth on the way. In the meantime, things like VoLTE and VoWiFi have become commonplace offerings in your typical telco operator’s portfolio. The race to provide new service offerings and update the functionality of existing ones is underway, and it’s already pretty heated.
It’s become a fairly well established stereotype that people in many parts of the world can’t or won’t look up from their smartphones. Back in the day, the only reason to look at or think about your telephone was because it was ringing or because you intended to make a call fairly imminently. As a consequence, if a signaling error was preventing your home phone from completing calls as intended, you might not even notice for a few days. Nowadays, on the other hand, if your LTE service is interrupted for two or three minutes you’ll probably notice immediately—and you’ll be none too happy about it.
If there’s one thing your customers are certainly paying attention to, it’s their bills at the end of the month. We’ve all read about customers who have accidentally been charged enormous sums above and beyond the correct amount, and we’ve all no doubt recoiled in horror at the PR snafus that inevitably result for the telco operator in question. Needless to say, any steps that a business can take to avoid this kind of error are worth their weight in image consultations and damage control.
Let’s talk about people for a second: by and large, they can’t and shouldn’t work 24 hours a day, seven days a week. They rightly prefer to stick to working hours, and when their jobs call for them to work outside of that time they’re usually provided extra compensation accordingly. On top of that, one human being can really only do one thing at a time (studies show that people are actually really bad at multi-tasking), which means, for instance, they can either be running tests or fixing bugs at any given time—but not both.
If McKinsey has done their due diligence, the global insurance industry is going to look very different by 2030. By their estimates, the continued introduction of new technology like the internet of things (IoT) and artificial intelligence will radically change the way that most insurance providers do business—paving the way for smart, automated workflows that reduce much of the need for paperwork and manual interventions. As a result of these changes, McKinsey estimates that fully 25% of positions in the industry could be automated or consolidated by 2025, and that by 2030 the number of personnel associated with claims in particular could be reduced by more than 70%.